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Municipal Communications Survey 

Are you a Communications Manager needing to do some community research?

Survey Topics

Here's a sample list of survey topics and approaches we have conducted on behalf of municipal clients:

  • Marketing & Communications Survey

  • Customer Satisfaction Survey

  • Website Satisfaction Survey

  • Website Redesign Survey

  • Tourism Branding Survey

  • Performance - Audience Survey

  • E-Newsletter Subscriber Survey 

  • Digital Signage Support Survey

  • Quality of Life Survey

  • Community Engagement Survey

  • Social Media Quick Polls

  • Corporate Sponsorship Survey

  • Council Delegation Request Form

  • Invite the Mayor Form

  • Website Feedback Form

  • Customer Feedback & Complaint Forms

  • Recreation Guide Ads Booking Form

  • Contact Forms & Info Requests

Get the Community Insights You Need

Do great research! Wherever you are in the survey process, The W Group will help you cross the finish line.


Survey Research Design Methodology & Objectives

Effective design is the foundation of a successful survey. Tap into The W Group’s extensive experience and gain access to proven municipal question sets.

Our best-practice approach ensures your questions will meet objectives and speak to your target audience.

Save time and skip the frustration!




Questionnaire Review Filtering & Programming

Have you already prepared a questionnaire? There are numerous survey ‘pitfalls’ that a professional review can help you avoid.

We will review your questionnaire against a number of filters to ensure it has a high completion rate, is inclusive, considers political sensitivities, and mitigates potential backlash.

Get a professional survey review!




Survey Launch, Monitoring  Live Results View

A well-timed launch, with the right language and distribution, will get target respondents in the (virtual) door. Live monitoring helps keep them.


We will make minor tweaks as required to overcome potential barriers to survey completion.

Reach more respondents!




Survey Summary &
Data Delivery

Clean data is essential to getting the best, most accurate insights. Eliminate ‘noisy’ responses that don’t add value or muddy up your results.


It is impossible to know how skewed your results are without taking a really good look at the raw data.

Get the most accurate survey data!




Full Data Analysis & Report Preparation

The way data is summarized and presented can make all the difference in how insights are interpreted. A high-quality report will satisfy your objectives and support clear decision making.

Be confident in your report!



The Value 
of Language

Image by Jonas Jacobsson

Social Media to
E-News Subscribers

Image by Karsten Winegeart

City Communications
Sample Survey

Image by Burst

Let's Get in Touch

Let’s talk about how we can support your municipality with effective survey research and engagement solutions. 

Request Email Estimate

Fill out a no-obligation quick start form to get a preliminary quote on your next project with The W Group. We’ll be in touch shortly!

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